Your research deserves respect and discretion.
A straightforward explanation of what happens when you contact Genexome through this website.
Information you provide
When you submit an enquiry, we collect the fields you choose to provide, such as your name, email, organisation, role, research interests and message. We use them to respond to your request and manage related communications.
How submissions are handled
Form submissions are sent to our email service provider for delivery to the Genexome team. They are not intended for sensitive medical or genetic data. Your message may be retained in our email systems for correspondence. The website does not currently create a public account or research profile from these submissions.
Sharing and security
We do not publish your enquiries. Our email delivery provider processes submission data to deliver the message. No internet form can guarantee absolute security; please do not submit confidential research, personal health records, or patient information.
Requests and contact
For questions about an enquiry, or to request correction or deletion of information you submitted, contact [email protected]. This notice should be reviewed against the final hosting, email provider, and applicable legal requirements before public launch.
If you use our research collaboration form, we may receive your name, contact details, research context, workflow challenges, tool and dataset descriptions, and development priorities. Please do not include confidential research materials, personal health information, patient data or identifiable genetic data. We use submissions to review enquiries, respond where appropriate and understand requested product improvements. We do not promise to implement any submitted idea.